Bulk Mailer Information

I am using an automated emailer now for upgrade announcements for Cox SoftWare programs.  This has several advantages for all of us.  You can subscribe/unsubscribe yourself at any time so I don't have to constantly keep after my address book.  You can also update your own email address any time it is necessary to ensure that you continue to get upgrade notifications.  If you are getting upgrade notifications for more than one Cox SoftWare program, you can log on to your profile and administer all of these accounts at the same time for convenience.

The use of a bulk emailer will not change my Privacy Policy - "Cox SoftWare will not rent, sell, share, or otherwise disclose in any manner the information you provide when you purchase our products or subscribe to our mailing lists."  It will not increase the number of emails that you receive from me.  Since the beginning, my bulk mailings have been used solely for the purpose of announcing the availability of new upgrades or of addressing serious issues concerning the software.

Information on Subscribing:

On the Subscribe/Unsubscribe to Multiple Lists page do the following -

1. Select the list(s) you want to be subscribed to (currently SARApAid and CCF3).
2. Enter your email address and your name (helps me identify your account if there are problems).
3. Click the square in front of the "I'm not a robot" text.
4. Click the "Subscribe" button.

You will see a screen telling of the success of your effort and letting you know that you will be receiving a confirmation email at the email address you entered.  When you receive your email (be patient as this will not happen immediately...it may take up to 15 minutes) you must click the "Click Here to Confirm Your Subscription" button.  After clicking the button, you will see a "Subscription Almost Complete" page where you will need to click another "I'm not a robot" check box and then click the "Subscribe Me!" button.

This double-opt-in system protects you, as only you (at the email account that was entered) can confirm the action that was initiated.  If the action is not confirmed, no action will be taken by the system.

Changing your Email Address (and other stuff):

Email addresses tend to change often.  You can update your own email address for Cox SoftWare notifications by visiting the Profile Login page.  After entering your email address and password (use the Reset Password tab if you don't already have an account), you can change your password, change your email address, or cancel your subscription.  If you forgot your password, scroll all the way to the bottom of the Profile Login page and you'll see a button to reset it.

Problems with Email:

Haven't been getting your email notification of upgrades?  Every time upgrade notifications are mailed out, I get returns due to unknown or bad email addresses or "mailbox full" errors.  The bulk mailer keeps track of these returns, and if they continue, your "bad" email address is removed from the system! 

If you change your email address, don't forget to provide your new email address to the Cox SoftWare bulk emailing system as described above if you want to continue to receive notifications. 

Many of you subscribe to various anti-spam programs.  Some of these programs require the sender of emails to go through a "verification" process to register with the recipient's email account.  There are too many of you on my notification list for me to manually complete each individual request to complete your anti-spam registration process.  Since I don't send notifications to you unless you have specifically "subscribed" to a list, it is up to you to register the Cox SoftWare email address (esupport@coxsoftware.com) with your specific program so it won't be blocked if you want to continue to receive upgrade notifications.